Symantec Antivirus Space Issues
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Story of Low Disk Space: You have bought a new setup which is having 1 master and 100 more clients. All VERITAS and tape library configurations were done.
Question/Issue: Troubleshooting liveupdate issues. Symptoms: Virus Definitions not updating. Solution: This document will help you to understand in which direction.
Norton AntiVirus, developed and distributed by Symantec Corporation, was providing malware prevention and removal during a subscription period.
Symantec Corporation / s ɪ ˈ m æ n ˌ t ɛ k / commonly known as Symantec is an American technology company headquartered in Mountain View, California, United States.
Please note that this article is not intended as an all encompassing guide to every possible cause of Disk Space issues related to SEP or SEPM installations. However it covers some of the most common causes and solutions.
Before troubleshooting the issue, it is important to know which drive is running low on Disk Space and which folder is using the highest amount of Disk Space on the drive. Note: There are a variety of free third party utilities to aid in the investigation of which specific folders and files are using the most Disk Space on a given drive.
Once the status i.e. Disk Space available is known for the system, troubleshooting can start.
For Windows systems:
1 Run Windows Disk Cleanup manually.
2 Uninstall any unwanted/unnecessary software from the system.
In the case of the Symantec Endpoint Protection SEP client using large amounts of disk space:
Stop the Symantec service
Symantec Endpoint Protection
Click Start, then Run
Type: smc -stop
Click OK
Deleting the files
NOTE: The following instructions are to be accomplished from the Command Prompt, as attempting to perform the deletions from Windows Explorer may result in delays and application hangs. Please note that these instructions will delete the files in the targeted directories/folders, not the directories/folders themselves. Do not remove the directories/folders themselves.
NOTE: The following steps will delete files from the system and having a backup of the system in case of problems resulting from the the deletions is advised.
Open the Command Prompt
Deleting files from User Temp folder
Click Start, then Run
Type: cmd
1. Type the following command in Command Prompt. The following command will vary depending on the user name. Replace with the username of the desired Windows user you wish to empty the temp folder for:
For Windows 2000/XP/2003
DEL /F /Q C: Documents and Settings Local Settings Temp
For Windows Vista/7/2008
DEL /F /Q C: Users AppData Local Temp
2. Deleting the contents of the temp folder at the root of C:
Type the following command in Command Prompt:
DEL /F /Q C: temp
3. Deleting the contents of the Windows Temp folder
DEL /F /Q C: WINDOWS Temp
4. Deleting the contents of the xfer and/or xfer_temp directories
Windows 2000/XP/2003
DEL /F /Q C: Documents and Settings All Users Application Data Symantec Symantec Endpoint Protection xfer_tmp
DEL /F /Q C: Documents and Settings All Users Application Data Symantec Symantec Endpoint Protection xfer
Windows Vista/7/2008
DEL /F /Q C: ProgramData Symantec Symantec Endpoint Protection xfer_tmp
DEL /F /Q C: ProgramData Symantec Symantec Endpoint Protection xfer
The Quarantine Folder
NOTE: The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.
Delete the Quarantine Folder
Type the following commands in the Command Prompt:
Windows 2000/XP/2003
DEL /F /S /Q C: Documents and Settings All Users Application Data Symantec Symantec Endpoint Protection Quarantine
RD /S /Q C: Documents and Settings All Users Application Data Symantec Symantec Endpoint Protection Quarantine
DEL /F /S /Q C: ProgramData Symantec Symantec Endpoint Protection Quarantine
RD /S /Q C: ProgramData Symantec Symantec Endpoint Protection Quarantine
Recreate the Quarantine Folder
MD C: Documents and Settings All Users Application Data Symantec Symantec Endpoint Protection Quarantine
MD C: ProgramData Symantec Symantec Endpoint Protection Quarantine
Start the Symantec service
Type: smc -start
In the case of the Symantec Endpoint Protection Manager SEPM using large amounts of disk space:
The catalina.out file can grow quite large, possible to 1 GB or more in size
The most typical cause is not disabling the debugging mode of the SEPM, which can lead to large log files building up, including Catalina.out. This situation can be remedied as follows:
Stop the Symantec Endpoint Protection Manager service. Browse to C: ProgramFiles Symantec Symantec Endpoint Protection Manager tomcat etc
Open the conf.properties file and delete the line that says: scm.log.loglevel FINEST, FULL
Save and close the conf.properties file
While the SEPM service is stopped you can delete or archive all the log files located in Program Files Symantec Symantec Endpoint Protection Manager tomcat logs folder be sure to only move or delete the contents of the logs folder, not the logs folder itself
Start the SEPM service.
Retaining a large amount of definition content can lead to folder growth under Program Files Symantec Symantec Endpoint Protection Manager Inetpub Content
To adjust the amount of content retained by the SEPM go to the Admin page of the SEPM Console, Servers section, then select Local Site and click Edit Site Properties. From here go to the LiveUpdate tab, then see the section labeled Disk Space Management for Downloads.
Please see the following article for additional information on managing the number of Content revisions retained by a SEPM, as well as other useful information:
content id TECH96214 locale en_US
NOTE: According to the product system requirements, the SEP client requires at least 600 MB of free hard disk space.
Note: the LiveUpdate component is always installed on the C: drive, regardless of any custom installation path selected for the SEP client. LiveUpdate requires at least 130 MB of free space on C.
Check to make sure enough disk space is available
It is recommended to utilize the following articles for additional information:
1 Disk Space Management procedures for the Symantec Endpoint Protection Manager
2 Symantec Endpoint Protection virus definition folder consumes a large amount of disk space
3 For information on monitoring Server Health from Symantec Endpoint Protection Manager and Receive Notification, view the article linked below:
Monitoring Server Health on Symantec Endpoint Protection Manager
Some Best Practice Articles:
1 Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager
2 Troubleshooting Content Delivery to the Symantec Endpoint Protection client.
Enterprise Support - Symantec Corp. - Low Disk Space issues encountered on systems running either the Symantec Endpoint Protection client or the Symantec Endpoint Protection Manager
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